At ClickBuy Enterprises, we strive to ensure your satisfaction with every purchase. Our Returns and Refund Policy is designed to provide clarity and transparency, outlining the procedures for returns and refunds.

Return Eligibility:

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when received.
• Returns must be initiated within 15 days of the purchase date.

Initiating a Return: To initiate a return, please contact our customer support team. Provide your order number and details of the item you wish to return. Our team will guide you through the process.

Refund Process:

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.

Exchanges:

• We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs.

Contact Us: If you have any questions or concerns about our Returns and Refund Policy, please contact us.

We appreciate your trust in ClickBuy Enterprises, and we are committed to making your shopping experience enjoyable and stress-free.